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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Emily Hernandez

Emily Hernandez

January 15, 2026

5  out of  5
rating by Emily Hernandez
"I have been with Richard Pagano and his team for almost 11 years now they truly are like family I feel super blessed that they always help me out when I'm going thru a tough time Thank you Mary for your beautiful customer service Best place ever would 1000% recommend"
We responded:
"Hi, Emily! Thank you for your review of my State Farm office. My team and I feel equally grateful to have worked with you and your family over the years - we look forward to many more! Mary is pretty incredible, and I know she'll be happy to hear your experience has been positive one. I'm grateful to have such a wonderful team and customers like yourself. My team and I are always here when you need us; call, text, email, or visit. Best, -Richard"
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Lindy Maynes

January 9, 2026

5  out of  5
rating by Lindy Maynes
"We have been considering earthquake insurance for some time. Let's face it, it not a matter of "if" but more like "when", in my opinion. Adding earthquake insurance can be confusing, but Richard Pagano at State Farm made it simple. He walked us through the different deductible options and explained the replacement cost versus market value in a way that actually made sense. We appreciate his patience and the high level of customer service. It is a relief to have peace of mind knowing we can work with a local pro. Five stars!"
We responded:
"Hi, Lindy! Thank you so much for the five stars and the kind words! You and your business are appreciated. I’m really glad you reached out about earthquake insurance—it can definitely feel confusing at first, and I’m happy we were able to walk through the deductible options together and make sense of replacement cost vs. market value coverage. It means a lot to hear you felt taken care of, and I’m grateful for the chance to be your local State Farm agent. If you ever want to review your policy again or have questions about your homeowners coverage, I’m always here to help. :) Best, -Richard"
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Cynthia Harper

January 8, 2026

3  out of  5
rating by Cynthia Harper
"Very friendly and kind people"
We responded:
"Thank you for your review of my office, I'm glad to hear you find us friendly and kind. :) My team and I are grateful for your business, Cynthia. My hope and expectation is that in the coming years we can earn a 5-star review! In the meantime, we're here for you by phone, text, email, or an in-office visit. Best, -Richard"
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Jeanie Butterfield

January 8, 2026

5  out of  5
rating by Jeanie Butterfield
"I had to call in today to add my kiddo and Richard was super helpful and quick with adding him... Thank you Richard!"
We responded:
"Hi, Jeanie! Thank you SO much for you review :) It's always a pleasure working with you and your family. My team and I are here whenever you need us; call, email, text, or stop on by! Best, -Richard"
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Leticia Vega

January 7, 2026

5  out of  5
rating by Leticia Vega
"We have been with Richard Pagano for years. He’s the best."
We responded:
"Hi, Leticia! Thank you for your review of my State Farm office. My team and I think you're pretty great too! :) Its been a pleasure working with you over the years; my team and I look forward to many more! Best, -Richard"
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John Mark Redding

January 6, 2026

5  out of  5
rating by John Mark Redding
"Very helpful agent, even though I wasn’t able to decide on buying coverage that same day."
We responded:
"Hi, John! It was great speaking with you earlier today. I appreciate your review and kind words. My team and I are here to answer any questions you may have; we want you to have as much information as possible so you can make the best decision possible. Again, thank you for your review of my State Farm office. Best, -Richard"
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Peggy Perazzo

January 5, 2026

5  out of  5
rating by Peggy Perazzo
"Excellent communication."
We responded:
"Thank you for your review of my State Farm office Peggy! My team and I enjoy working with you, and appreciate your business. We look forward to continuing to serving you in the future. Best, -Richard"
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Nick Costanza

December 31, 2025

5  out of  5
rating by Nick Costanza
"Richard and his team go above and beyond with every detail and scenario - the best customer service and always working with us to get the best rates across all our needs. Highly recommend!"
We responded:
"Hi, Nick! Thank you for your review. It's been great working with you and your family over the years. I'm so happy to know your experience with my office has been a positive one. My team and I are always here when you need us, just call/text/email or stop by the office. Again, thank you! Best, -Richard"
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Tammy Williams

December 31, 2025

5  out of  5
rating by Tammy Williams
"Always exceeds my expectations. Been with this company for many years. There not just my insurance, they are family"
We responded:
"Hi, Tammy!! Thank you SO much for your review of my office. You, your family, and your business are valued and appreciated. My team and I love working with you all and we feel like you are family too. :) We're here whenever you need us, just call/text/email/visit. Best, -Richard"
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asad khan

December 30, 2025

5  out of  5
rating by asad khan
"Great job"
We responded:
"Hi, Asad! Thank you for the 5-star review! We appreciate your business and support of my State Farm office. My team and I are always here and happy to assist. Best, -Richard"
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Frances Robinson

December 29, 2025

5  out of  5
rating by Frances Robinson
"I called him and let them know of my changes adding a new Car. They got back to me right away. Had Insurance within an hour Great job."
We responded:
"Thank you for your review of my State Farm office, Frances! My team and I appreciate you and your business; it has been great working with you and your family over the years. Whether it's by phone call, text, or email, we're here to assist when you need us. Best, -Richard"
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A. Garza

December 29, 2025

5  out of  5
rating by A. Garza
"The staff here is like family! They are always super attentive and friendly."
We responded:
"Thank you for your review! It’s been wonderful working with you over the years. My team and I look forward to many more. :) You and your family are such an important part of our State Farm family. :) Best, -Richard"
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Jan Mcgreer

December 23, 2025

5  out of  5
rating by Jan Mcgreer
"They have always help me"
We responded:
"Thank you for your kind words and five-stars, Jan! It’s been a pleasure working with you and your family over the years. My team and I look forward to many more. Best, -Richard. "
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Nancy Carrillo

December 19, 2025

5  out of  5
rating by Nancy Carrillo
"They have been so helpful and are always there for me whenever I call"
We responded:
"Hi, Nancy! Thank you for your review. My team and I appreciate it. We’re always here for you; just call, email, or text. Thank you for your business and support of my local State Farm office. Best, -Richard"
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Lillian Coats

December 18, 2025

5  out of  5
rating by Lillian Coats
"Great job"
We responded:
"Thank you for your review, Lillian! It's been a pleasure working with you and your family over the years. My team and I are grateful for your support of our State Farm office. Best, -Richard"
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Debbie Blaisure

December 18, 2025

5  out of  5
rating by Debbie Blaisure
"Always a pleasure and informative for my annual reviews!"
We responded:
"Thank you, Debbie! I'm so happy you find our meetings informative; since things change all the time, it's great that we review your coverage annually. My team and I love working with you, and look forward to serving your needs for many more years to come. Best, -Richard"
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Esmeralda Garcia

December 18, 2025

5  out of  5
rating by Esmeralda Garcia
"Wonderful working with this office. Mary was so helpful!"
We responded:
"Hi, Esmeralda! Thank you for your kind 5-star review! Mary will be SO happy to hear you wrote a review about her. :) You and your business are appreciated. We look forward to serving you for many more years. Best, -Richard"
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natalie maravillas

December 18, 2025

5  out of  5
rating by natalie maravillas
"Mary is very knowledgeable and hardworking!"
We responded:
"Thank you for your review, Natalie! I agree - Mary is great, and I feel blessed to have her on my team. She'll be excited to know you wrote a review about her! We are grateful for your support of our office and appreciate your business. Best, -Richard"
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Jorge Coto

December 17, 2025

5  out of  5
rating by Jorge Coto
"Excelente trabajo una gran ayuda Feliz Navidad 🎄"
We responded:
"Muchas gracias por tus amables palabras, Jorge. Nos alegra saber que nuestro trabajo fue de gran ayuda para ti. Te deseamos una muy Feliz Navidad 🎄 y un próspero año nuevo. Cordialmente, -Richard"
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Kristy Keusch

December 12, 2025

5  out of  5
rating by Kristy Keusch
"Super friendly and helpful. 100s of clients and they always remember me. It feels more like a family and less like a bussness transaction."
We responded:
"Thank you for your review, Kristy! It’s been wonderful working with you over the years, and my team and I look forward to many more. :) And yes, we remember you! you’re such an important part of our State Farm family. :) Best, -Richard"
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Larry Mori

December 12, 2025

5  out of  5
rating by Larry Mori
"Maria Elena is very thorough and efficient regarding my insurance issues. She’s very pleasant and shows a concern for my needs."
We responded:
"Thank you for your review, Larry! I'm very lucky to have Marielena on my team, and I'm happy to hear you're pleased with her work. I know she's appreciative of your review too. Thank you for your business, and for trusting my State Farm office with your insurance. Best, -Richard"
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stephanie dougan

December 9, 2025

5  out of  5
rating by stephanie dougan
"Richard is hands down the best insurance agent I have ever had. Mary and everyone is in his office is always so nice and they all have great customer service. They helped every step of the way with a claims issue we had. They always make sure everything is taken care of and as stress free as it can be. He is amazing just helping with normal coverage issues as well. I seriously can't say enough good things about Richard and this office. I highly recommend you you are looking for a new agent to work with them you will not regret it!"
We responded:
"Thank you so much for your kind words! I’m grateful to hear that you’ve had such a positive experience working with me and the team, including Mary. We always aim to provide outstanding customer service and make the insurance process as smooth and stress-free as possible. Whether it’s helping with claims or everyday coverage questions, it’s rewarding to know that our support has made a difference. :) My team and I are always here here to help. Thanks again for your review —I look forward to continuing to assist you and your family with all your insurance needs!"
Profile photo of Jacqueline Cortes

Jacqueline Cortes

December 5, 2025

5  out of  5
rating by Jacqueline Cortes
"Amazing service!! Definitely sticking with State Farm forever! - Bertha Reyes / Alberto Cortes"
We responded:
"Hi, Bertha and Alberto! Thanks so much for reviewing my State Farm office! My team and I are really happy to hear you had a great experience with us. Your satisfaction means a lot, and we’re excited to keep helping with your insurance needs! Best, -Richard"
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Sparasers

December 3, 2025

5  out of  5
rating by Sparasers
"5 stars. Very nice people."
We responded:
"Thank you for your 5-star review. My team and I are always here and happy to assist. We look forward to working with and serving you well in to the future. Best, -Richard"
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Tina Rouse

December 3, 2025

5  out of  5
rating by Tina Rouse
"Richard Pagano & Staff are Always Attentive & Helpful 😊👍"
We responded:
"Hi, Tina! Thank you for your review and your kind words. My team and I appreciate it. We also appreciate you and your business. Best, -Richard"